Frequently Asked Questions
Orders & Purchases
Does it come complete with the impact drill?
Does it come complete with the impact drill?
Yes! Every Train Horn is built from a brand-new impact driver—not refurbished. It’s fully assembled and ready for action right out of the box. Just snap in your battery.
How long will a battery last?
How long will a battery last?
It's difficult to estimate the battery's lifespan until it requires charging, but you can expect to get over 200+ 2-3 second pulls with plenty of remaining charge.
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes! contact us at 1-888-359-1222 or email us wholesale@ImpactTrainHorns.com for details.
Is one tool brand louder than others?
Is one tool brand louder than others?
No. Each tool brand performs very similar. We recommend to buy the tool brand you already have batteries and chargers for.
Does this product come with a warranty?
Does this product come with a warranty?
All Impact Train Horns are backed by a 1-year warranty.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
ARE THESE WATERPROOF?
ARE THESE WATERPROOF?
While the horn may withstand brief exposure to water, it's important to note that it's not really waterproof. While it may be able to tolerate short periods of being submerged or splashed, extended exposure to water could potentially damage the horn or compromise its functionality. It's recommended to minimize its exposure to water to ensure its longevity and optimal performance.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 90 Day Money Back Guarantee with no questions asked! When you purchase from us, there is ZERO Risk for you! You'll have 90 days after receiving your order to request a return.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our Warranty team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item. Warranty@ImpactTrainHorns.com
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 90 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We have three different shipping options. Free shipping (USA Only) 2-4 days. Express 1-2 days. Overnight shipping (has to be ordered before 11:59 am EST.)
Do you ship internationally?
Do you ship internationally?
Yes! We have shipped to over 85 different countries. Shipping prices are calculated at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.